You can create an account either before or during your checkout process. To create an account prior or separate from the purchasing process, select icon at the top right corner of the Elite Yoga website. To create an account during your purchase, simply continue with the checkout process. You will receive a page that asks if you want to sign in with your existing account, create an account or checkout as a guest.
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How do I create an account?
Do I need to create an account to place an order?
You can check out on eliteyoga.shop with a registered account or as a guest. We recommend that you to create a Elite Yoga account as it will be more convenient to track and manage all of your orders.
I forgot my password, how do I sign in?
If you forgot your password, select Sign In icon and then Forgot Password. You will be asked to reenter your email address. Once submitted, you will receive an email that walks you through the password reset process.
Is my information secure on this website?
Elite Yoga believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at eliteyoga.shop to protect the information we have collected on the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.
We use standard, well accepted data encryption technology when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".
While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet can be guaranteed to be completely secure.
How long is the processing time?
All orders are processed with 1-3 business days. Orders are not shipped on weekends or holidays.
How long will it take for my order to arrive after I make payment?
Please allow between 1-2 weeks for your order to arrive. After processing and leaving the warehouse, items usually take 1 week to arrive at their destination but can take longer from time to time. If more than 2 weeks have passed please email us at firstname.lastname@example.org to review the status of your order.
How do I qualify for free shipping?
We offer free shipping for all orders worldwide.
RETURNS AND EXCHANGES
What is your return policy?
Return request must be submitted 20 days from the delivery date. Any order that is initiated after the 20 day period will not be accepted for a refund.
All returned products will be inspected upon arrival to our Elite Yoga Yoga facility. Items must be unworn, unwashed and the original tags must be attached. If products are not in resalable condition, your refund will not be processed.
If you received an item that is damaged, please immediately email email@example.com
Can sale items be returned?
Sorry, sale items can not be returned.
What is your exchange policy
We no longer offer exchanges. If you need to purchase a new style, size or color please process a return and place a new order.
When can I expect my refund?
Once your package arrives at warehouse facility, it may take up tp 7-10 business days for your return to be processd.
STILL HAVE ANY QUESTIONS?